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Shipping policy

Orders may take up to 1-3 weeks to arrive. Many orders arrive sooner, depending on the immediate availability of ordered items.

Shipping rates are free for all domestic and international orders. 

APULU LLC is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. Once the order is in the carrier’s possession, we do not see it again. APULU LLC is unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you!

We ship to:

United States, Canada, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, United Kingdom, Vatican City, Australia, New Zealand, South Korea, St. Kitts & Nevis, Comoros, Kiribati, Cambodia, Kyrgyzstan, Kenya, Zimbabwe, Japan, Jordan, Jamaica, Zambia, South Africa, Mayotte, Iceland, Iraq, British Indian Ocean Territory, India, Isle of Man, Israel, Indonesia, Yemen, Haiti, Honduras, Heard & McDonald Islands, Hong Kong SAR China, Guyana, Guinea-Bissau, Samoa, Guam, Guatemala, South Georgia & South Sandwich Islands, Equatorial Guinea, Guadeloupe, Guinea, Gambia, Greenland, Wallis & Futuna, Ghana, French Guiana, Georgia, Grenada, Gabon, Vanuatu, Micronesia, Vietnam, Falkland Islands, Fiji, U.S. Virgin Islands, British Virgin Islands, Venezuela, St. Vincent & Grenadines, Uzbekistan, Uruguay, Ethiopia, Eritrea, U.S. Outlying Islands, Western Sahara, Egypt, Uganda, Tanzania, Taiwan, Tuvalu, Algeria, Trinidad & Tobago, Turkey, Tonga, Tunisia, Turkmenistan, Timor-Leste, Tokelau, Tajikistan, Thailand, Togo, Dominican Republic, French Southern Territories, Dominica, Chad, Djibouti, Turks & Caicos Islands, Eswatini, Sint Maarten, El Salvador, São Tomé & Príncipe, South Sudan, Suriname, Somalia, Senegal, Sierra Leone, Christmas Island, Curaçao, Cape Verde, Costa Rica, St. Helena, Singapore, Colombia, China, Cameroon, Chile, Cook Islands, Côte d’Ivoire, Congo - Brazzaville, Central African Republic, Congo - Kinshasa, Cocos (Keeling) Islands, Seychelles, Solomon Islands, Saudi Arabia, Rwanda, Belize, Botswana, Bouvet Island, Bhutan, Bahamas, Brazil, Caribbean Netherlands, Bolivia, Brunei, Bermuda, St. Barthélemy, Benin, Burundi, Bahrain, Burkina Faso, Bangladesh, Réunion, Barbados, Azerbaijan, Åland Islands, Aruba, American Samoa, Argentina, Antarctica, Angola, Armenia, Anguilla, Antigua & Barbuda, Afghanistan, United Arab Emirates, Qatar, Paraguay, Palau, Palestinian Territories, Puerto Rico, Pitcairn Islands, St. Pierre & Miquelon, Pakistan, Philippines, Papua New Guinea, French Polynesia, Peru, Panama, Oman, Niue, Nauru, Nepal, Nicaragua, Nigeria, Norfolk Island, Niger, New Caledonia, Namibia, Mozambique, Malaysia, Mexico, Malawi, Maldives, Mauritius, Montserrat, Mauritania, Martinique, Northern Mariana Islands, Macao SAR China, Mongolia, Myanmar (Burma), Mali, Marshall Islands, Madagascar, St. Martin, Morocco, Libya, Lesotho, Liberia, Sri Lanka, St. Lucia, Lebanon, Laos, Kazakhstan, Cayman Islands, Kuwait

 

International shipping

All international orders will be shipped via our preference. Please note that the typical delivery time will generally be 10-15 days from shipment, possibly longer depending on your country. You will receive a tracking and a customs confirmation number confirming acceptance by the post office to forward to Customs for international shipment. 

Once an order has been shipped from our facility, we are no longer responsible for mail delays and certain other extenuating circumstances are beyond our control (i.e regulations, customs delays, etc.)

Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.

 

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@apuluthegod.com. Please note that returns will need to be sent to the following address located on shipping label.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@apuluthegod.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@apuluthegod.com.